iHerb Rewards Frequently Asked Questions

We at iHerb appreciate the "word of mouth" advertising our customers generously provide. We've been looking for a way to say thank you. With this program, we reward you for introducing iHerb to your relatives and friends.

Good question. It might look that way, but our program has many fundamental differences:

• No start up fees--the program costs you nothing.
• No meetings to attend--just spread the word and pass along your Rewards Code.
• No buying requirements. You never have to buy products from us and resell them.
• Over 200 brand name products found at major health food stores and other online stores. No fly-by-night, "not-available-in-stores" types of products.
• Your privacy is assured--no one will call you.

If you're happy with our products and service, just let others know and give them your code. They'll save money on their first order, and you'll be rewarded. It's simply a great deal for everyone involved:

You - receive a commission from their purchase.

The customers you refer will receive an instant $10 off their first purchase of $40 or more. First-time customers will receive $5 off orders totaling less than $40!

Introduce your friends and family to our vast selection of top, brand name products, affordable shipping options and prompt customer service. We are confident that we can offer you and your contacts one of the very best values for natural products in the world.

The customers they refer -- enjoy the same kinds of benefits

Multi-level explanation (4+3+2+1)

Level-1
• Hand your email or Rewards Code out to as many first-time customers as you wish (friends, family, co-workers etc.)
• Anyone who enters your email or code during checkout earns you a 4% reward --based on their order subtotal.

Level-2
• The above referrals may then hand out their email or code --just like you did.
• Any sale associated with their code now earns you 3%.

Levels-3 & 4
• The process repeats itself two more times with level-3 earning you 2% and Level-4 1%. Combining all levels (1+2+3+4), you're actually earning a maximum 10% in rewards.

365 day return
Any above referral who returns to iHerb making additional purchases within 365 days of their first order earns you the same reward % amount, based on that individual's level.

There's More!
After every referral's 365 day window, you'll continue earning on every single repeat purchase. We call this "Endless Rewards," and this gives you the opportunity to earn 1% on every referral at any level (1+1+1+1) for a combined 4%--for the Life of our program!

This is the amount of the order after all discounts (including credits) have been applied, and before any shipping cost is added.

Simply log into your iHerb account and shop as you normally would. Once you begin adding items to your shopping cart, you will see Available Credits being automatically subtracted from your subtotal.

On the last day of each month, any account holder with $300 or more in credits can receive a check, but only if they provide tax ID information to iHerb. Once iHerb has this tax information, make sure to enter the address where a rewards check can be sent. Reward amounts below $300 dollars will simply be rolled over to next month.*

You will be responsible for any and all tax liability arising from any rewards you accumulate under the program.

A: Available credit -- The amount based on transactions that have been approved (completed). Available credits may be applied toward purchases or you can receive a check at the end of any month when the rewards credit total comes to $300 or more.

Used credit -- Amounts that have already been used for purchases or paid to the account holder with a check.

Pending credit -- Transaction amounts that have been reported and are awaiting approval. Approval typically takes about 30 days and after this time, "pending" credits become "available" credits.

Cancelled credit -- Orders that were not completed. You may see "cancelled credit" when a customer used your gift code but returned the items or refused the order. Your account was adjusted accordingly.

Yes. Unused Rewards Credits expire 180 days after the date when they are posted as "Available" in your iHerb account.

Please note that the credit in your account falls under one of the following three categories:

A) You have been able to use your reward credit for purchases, or have previously received a cash back check by mail. You will once again be able to cash out at the end of this month and be sent a check, or use your credit for purchases. No need to take any steps now.

B) You have not shopped at iHerb during 2012. So as not to lose your reward credits, simply sign in to your iHerb account and shop as you normally would. As you add items to your shopping cart and you will see the credits being automatically subtracted from your subtotal.

C) You have shopped at iHerb recently, but the reward credit was not applied toward your total.
This means that you have already used up your $600.00 rewards credit allowance for the year 2012. Note that during each calendar year, rewards credits up to $600.00 are applied toward your iHerb shopping cart automatically.
Because of US tax law, we must ask you to fill out related tax forms if you have more than $600.00 of credit in your account.

Tax Information:
• For US citizens or residents, please fill out the W-9 form; write the email address associated with your iHerb account on the upper part of the form, and fax it to iHerb:951.616.3601, attention: "Rewards Program."
• For non-US citizens or residents with a taxable business in the US, please fill out the W-8 ECI form; write the email address associated with your iHerb account on the upper part of the form and fax it to iHerb: 951.616.3601, attention: "Rewards program."

In addition, if you wish to receive a rewards check by mail, please sign in to your rewards account and, near the bottom of the summary page, supply us with your mailing address.

No. There's no limit to the amount of credits you can earn. IHERB RESERVES THE RIGHT TO TERMINATE THE PROGRAM AT ANY TIME AND IN OUR SOLE DISCRETION.

Yes. There is no limit to the number of referrals you can make, or the potential credits you can earn. IHERB RESERVES THE RIGHT TO TERMINATE THE PROGRAM AT ANY TIME AND IN OUR SOLE DISCRETION.

A: The iHerb Rewards program can be used by ONLY ONE customer account per household. Sometimes the system may detect that an account holder is attempting to use an email or Rewards Code with more than one account. In those situations, the system denies the discount. This is not to punish anyone. It's just a necessary step we have to take to prevent certain individuals or groups from trying to take advantage of the rewards program in a manner that is unfair.